These terms apply to all clients who use the services of VisaOnly. By proceeding with an application through us, you confirm that you have read and agreed to these terms. Please read them carefully before making any payment or submitting documents.
Every application we handle goes through an individual review before any work begins. We assess each client's profile separately — including travel history, nationality, purpose of visit, and the specific requirements of the destination country.
We do not offer a one-size-fits-all process. The checklist and approach we recommend are based on what we see in your profile, not on a standard template. This review happens before we confirm acceptance of your case and before any payment is collected.
Our service charges are only collected after you have reviewed and confirmed the scope of work. We do not take payment before explaining what we will do, what it will cost, and what the expected timeline is.
Once processing has begun, our service charge is non-refundable. This applies in the following situations:
We prepare the strongest possible application based on your profile and the requirements of the destination embassy. However, visa decisions are made solely by the relevant government authority.
We do not guarantee approval. The outcome of any visa application depends on the embassy's assessment of your profile, which is outside our control. Factors including travel history, financial standing, employment, and the discretion of the reviewing officer all influence the decision.
We will always be honest with you about your chances before you decide to proceed. If we feel a profile is unlikely to succeed, we will say so before accepting the case.
You are responsible for ensuring that all information and documents you provide to us are accurate, genuine, and complete. We prepare your application based on what you give us.
Some applications require services from third parties, including VFS Global, biometric centres, courier companies, travel insurance providers, or other government-authorised agencies.
Where we engage or refer you to a third-party provider as part of your application:
We will give you an estimated processing time based on current embassy processing speeds at the time of your application. These are estimates only. Embassy processing times can change without notice and are outside our control.
We are not liable for delays caused by embassies, VFS centres, courier services, or changes in government policy. We recommend not booking non-refundable travel until your visa has been confirmed.
All documents and personal information you share with us are used solely for the purpose of preparing and submitting your visa application. We do not share your information with any third party except where required to complete your application (for example, with VFS or the relevant embassy).
We store your documents securely and do not retain them beyond the period needed for your application.
We may update these terms from time to time. The version published on our website at the time you engage our services is the one that applies to your case. We recommend checking this page if you have any questions before proceeding.
If you have any questions about these terms before proceeding, please contact us before making any payment.